Privacy Statement

This privacy notice explains how we, Decho Group Ltd process personal data in our business as per the General Data Protection Regulation (GDPR) and other relevant data protection and privacy laws applicable to our business.

 Decho Group Ltd Privacy Statement

  1. What information we collect, use, and why 
    1. We collect or use the following personal information for the operation of client or customer accounts: Names and contact details, Addresses, Purchase or service history, Account information, including registration details, Information used for security purposes, Marketing preferences, Technical data, including information about browser and operating systems.
    2. We collect or use the following personal information for information updates or marketing purposes: Names and contact details, Addresses, Purchase or account history. 
    3. We collect or use the following personal information to comply with legal requirements: Name, Contact information, Identification documents, Client account information, Any other personal information required to comply with legal obligations. 
    4. We collect or use the following personal information to protect client welfare: Names and contact information, Client account information, Emergency contact details. 
    5. We collect or use the following personal information for recruitment purposes: Contact details (eg name, address, telephone number or personal email address), Date of birth, National Insurance number, Copies of passports or other photo ID, Employment history (eg job application, employment references or secondary employment), Education history (eg qualifications), Right to work information, Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks ), Security clearance details (eg basic checks and higher security clearance). 
    6. We collect or use the following personal information for dealing with queries, complaints or claims: Names and contact details, Address, Payment details, Account information, Witness statements and contact details, Relevant information from previous investigations, Customer or client accounts and records, Financial transaction information, Information relating to health and safety (including incident investigation details and reports and accident book records), Correspondence 
  2. Lawful bases and data protection rights
    1. Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.  Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 
    2. Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 
    3. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. 
    4. Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 
    5. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 
    6. Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 
    7. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 
    8. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. 
    9. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details below. 
  3. Our lawful bases for the collection and use of your data 
    1. Our lawful bases for collecting or using personal information for the operation of client or customer accounts are: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object, Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
    2. Our lawful bases for collecting or using personal information for information updates or marketing purposes are: Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are Decho will, time to time, have new services or offerings that will be of interest to existing and prospective clients and will be shared using the relevant and proportionate personal information. 
    3. Our lawful bases for collecting or using personal information to comply with legal requirements: Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
    4. Our lawful bases for collecting or using personal information to protect client welfare are: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object, Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
    5. Our lawful bases for collecting or using personal information for recruitment purposes are: Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
    6. Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object, Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability, Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are in order to fully execute our duties and responsibilities with respect to any query, complaint or claim, we may need to use necessary and proportionate personal information in order to progress to resolution. 
  4. Where we get personal information from 
    1. Directly from you, Regulatory authorities, Publicly available sources, Suppliers and service providers
  5. How long we keep information 
    1. We will hold your Personal Information on our systems for the longest of the following periods: (i) as long as is necessary for the relevant activity or services; (ii) any retention period that is required by law; (iii) the end of the period in which litigation or investigations might arise in respect of the services. 
  6. Who we share information with 
    1. Others we share personal information are: Professional or legal advisors, Emergency services, Regulatory authorities, Organisations we’re legally obliged to share personal information with, Previous employers, Suppliers and service providers, Professional consultants 
  7. How to complain 
    1. If you have any concerns about our use of your personal data, you can make a complaint to us using the following contact details: Decho Contact details : Email privacy@decho.ai. 
    2. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:Information Commissioner’s Office,Wycliffe House, Water Lane, Wilmslow,Cheshire, SK9 5AF. Helpline number: 0303 123 1113, Website: https://www.ico.org.uk/make-a-complaint 

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